Frequently Asked Questions
When do you ship out orders?
Order processing for on-hand items takes about 3-5 days. Package drop-offs at my local post office are typically conducted on Tuesdays and Saturdays, schedule permitting.
When will my pre-order ship?
Production begins shortly after the pre-order period closes and can take between a few weeks to a month for me to receive item. Estimated shipping dates are provided under each listing and are subject to change or delays. I provide frequent updates on my social media accounts.
Can I add pre-order items and on-hand items to the same order?
You can! As I'd like to ensure that all items are delivered to you together, I would typically wait until the pre-order items are ready before your order is shipped. Any on-hand items will be set aside for you from my current stock until then. If you prefer to receive your on-hand items earlier, then I highly recommend creating two separate orders.
Can I return/refund an item I purchased?
All sales are considered final after shipping unless stated otherwise. If any item in your order arrived damaged or if your package is missing, please contact me directly within 30 days after estimated delivery date to arrange for a possible replacement.
Can you currently ship orders to the EU?
Due to recent GSPR compliance rules, I am unable to ship to the EU and Northern Ireland at this time. I apologize for the inconvenience!